Front Desk
- Digital Signature Capture
- Walk-In By Room Type
- Walk-In By Available Rooms
- Shift Reports
- Group Blocks
- Adding Additional Names to a Reservation / Split Billing
Reservations and Deposits
- How to make a reservation using Show by Room Type
- How to make a reservation using Show by Room Number
- Unassigned Rooms - How to Prevent them and be proactive to locate them
- Room Upgrade - two ways
- Room Moves
- Room Assignments
Groups
- Groups
- Global Post Transactions
- Rooming List
- Reroute Charge Options
- Printing and Group Contracts
- Group Blocks Information
City Ledger
- How to city ledger - receive payments
- Company Master
- City Ledger / Company Master
- Expand Invoice
- Invoices and Finance Charges
- City Ledger Setup
Folios
- Transfers - Where to set up what is included in Automatic Charge Routing categories
- Transfer folio to folio - two ways. Transfer all individual charges or balance transfer
- Transfer charges within a single reservation to multiple folios
- Transfer charges from multiple folios to a single folio
- Transfer charges from a guest folio to a Group Master Folio or Desk Folio
- Transfer a Credit Balance to a future booking or gift certificate
Day End Close & Night Audit
- Night Audit Process
- Room Revenue did not post to a particular room
- No-Shows - the three most common ways to handle them
- Night Audit Reports
- How to manually close Batches in Payment Portal
- How to get your Night Audit Packs by Email
Gift Certificates
Credit Card Processing
- All about Approvals (Authorizations or Credit Card Holds)
- Credit Card Processing
- Update your Credit Card Approval defaults and make Check Ins a bit easier for your staff
- Adding an Incidental Approval (authorization) to a Guests Folio on Arrival
- Adding a New Approval to a guests folio on Arrival.
- Taking full payment on arrival AND adding an Approval.
Rates Management
- Rate Code Configuration
- Rate Record Configuration
- Hybrid Rates
- Derived Rates
- How to build a Basic Package Rate
- Yield Management
Housekeeping
- Unavailable Rooms (Out of Service)
- Temporary Hold
- RMC Housekeeping Hub
- Maintenance Items
- Housekeeping Service/No Service Setup
- Assigning Rooms to Clean by Housekeeper aka Custom Associates Report
Back Office
- Rules & Alerts - Configure Supervisor Password
- Group Master Billing
- City Ledger/Company Master
- Reservation / Profile Confirmation Letter Variables (Standard Fields)
- Letter Editor & Letter Scheduler
- How to Adjust an invoice in the City Ledger
Error Messages
User Profiles
SetUp and Configuration
- API roommaster Printing Solution
- Adding Additional Rooms or Units to Your Property
- Make Your Sign-In Sheet Multilingual
- Create Custom Receipts Like a Pro: From Breakfast Vouchers to Parking Passes!
- Setup: User Fields
- Setup: Special Packages
Troubleshooting
- Trappable Error Codes
- roomMaster is Stopped
- Room In Use
- Printing Issues
- External Interfaces
- Event Log
SQL
- Tables and Views
- Report Writing Views
- SQL (Structured Query Language)
- SQL Wizard - Records to include in query
- SQL Wizard - Order records appear
- SQL Wizard
roommaster Tips
Letter Editor & Scheduler
- Boost Guest Engagement with Clickable Confirmation Letters!
- Confirmation Letters
- Confirmation Letter Export/Mailmerge
- Emailing Confirmation Letters
- Sending Letters in Batch (Printing)
- Profile Export
Reports
- SQL Wizard - Creating Custom Report
- Setup Onyx Report for export
- Report Generation
- Quick Report 101
- How to Add or Remove report Favorites
- Custom Associates Report (by group / by associate)
Query Wizard
Miscellaneous Functions
See all 7 articlesWelcome to roommaster
- How to Request a Copy of Your Invoice or Get Help with Billing
- Installing OwnCloud (CSV Reports and Shared File Access)
- Installing IQLauncher (Desktop Access to roommaster)
- roommaster Security Awareness
- roomMaster cloud Ideas Portal
- How to get a remote account created for a new user?
Twilio
Legacy Training Videos
- Yield Management For roomMaster Users
- SQL Report Writing 101
- roomMaster Setup Tutorial (Configuration)
- iQ-POS
- IQ Schedule Demo
- Groups 101
Import/Export Wizard
Guest Profiles
Guest Ledger
- Guest Ledger & Billing
- Refunding to Guest
- Rate Adjustment Wizard
- Print Folio
- Moving/Voiding a Transaction
- Moving a Room
Agora API
EPI
- EPI (External Posting Interface)
- EPI - Using with IP (TCP/IP)
- EPI - Trace
- EPI - Special Formulas
- EPI - Phone Rates and Pricing
- EPI - Phone Extension Conversions
Dashboard
Charts and Graphs
Advanced Topics
IQ POS
See all 55 articlesIQ Gift Cards
- InnQuest Gift Card Program
- Using Gift Cards
- Promotional cards
- iQ-Gift Cards
- Gift Card Maintenance
- Configuring the roommaster Gift Card System
iQ Schedule
- iQ-Schedule Reports
- iQ-Schedule
- iQ-Schedule Printing
- iQ-Schedule Point of Sale
- iQ-Schedule Overview
- iQ-Schedule Finding an Event
iQ WorldLink
- Worldlink Overview
- Expedia (EQC)
- Duetto
- Booking.com
- iQ-Worldlink Transmission
- iQ-Worldlink Reservations