How to Resolve Blue Screen Access Issue – RoomMaster Cloud

If you are experiencing blue screen accessing RoomMaster Cloud, clearing your browser cache and cookies often resolves the problem.

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Google Chrome

1. Click the three dots (⋮) in the upper-right corner.
2. Go to Settings > Privacy and security > Clear browsing data.
3. Choose All time as the time range.
4. Check Cookies and other site data and Cached images and files.
5. Click Clear data.

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Microsoft Edge

1. Click the three dots (⋮) in the upper-right corner.
2. Select Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Choose All time as the time range.
5. Select Cookies and other site data and Cached images and files.
6. Click Clear now.

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Mozilla Firefox

1. Click the three lines (≡) in the upper-right corner.
2. Go to Settings > Privacy & Security.
3. Scroll down to Cookies and Site Data and click Clear Data.
4. Check both boxes and click Clear.

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✅ After clearing your cache and cookies:

1) Close your browser completely 

2) Re-launch roomMaster again from the IQ-Launcher/Remote access. 

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Stay Updated

For the latest updates on RoomMaster Cloud service status, please visit our Status Page:
👉 https://innquest.instatus.com/