InnQuest Gift Card Program

Your Individually Logo'd Gift Cards Setup in roomMaster: 

This is an additional item you purchase from the Sales Team - if you are interested, please contact them at [e-mail]

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If you are looking for how to create and use Gift Certificates in roomMaster here are a variety of articles -

- Creating A Gift Certificate and Applying It To A Reservation

- How to Convert a Reservation Deposit to a Gift Certificate

- Finding Gift Certificates in roomMaster

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After purchasing the InnQuest Gift Cards interface, you should have an email from your sales account manager that includes the Gift Card setup information as in: (Client Number, Merchant ID, Password & Host Server)

STEP ONE - Building Account Codes for iQ-Gift Cards - You will need to build 3 new Account Codes

Account for Using a Gift Card:
· Account 350
· Description "Gift Card"
· Category "Transfer"
· Account group "Transfers"
· Account subgroup "Gift Cards" (if this is not there, it should be created in Account Groups first)
· Reroute Group "Non Applicable"
· Sales Center "Non Applicable"
· Lodging Indicator "Non Applicable"
· Posting Type "Credit/Payment"
· Access Level "Clerk"
· External Account "GiftCard"
· Posting Type "OCLIAB"
· on the Other Options tab, check "InnQuest Gift Card Interface"

Account for Loading a Gift Card
· Account 351
· Description "Gift Card Load"
· Category "Transfer"
· Account group "Transfers"
· Account subgroup "Gift Cards" (if this is not there, it should be created in Account Groups first)
· Reroute Group "Non Applicable"
· Sales Center "Non Applicable"
· Lodging Indicator "Non Applicable"
· Posting Type "Debit/Charge"
· Access Level "Clerk"
· External Account "GiftCard"
. Posting Type "OCLIAB"

· on the Other Options tab, check "InnQuest Gift Card Interface"

Account for Using a Promotional Card

. Account 352
· Description "Promotional Card"
· Category "Coupon"
· Account group "Payments/Refunds"
· Account subgroup "Vouchers" (if this is not there, it should be created in Account Groups first)
· Reroute Group "Non Applicable"
· Sales Center "Non Applicable"
· Lodging Indicator "Non Applicable"
· Posting Type "Credit/Payment"
· Access Level "Supervisor"
· External Account "Promotions"
· Posting Type "EXP"
· On the Other Options tab, MAKE SURE "INNQUEST GIFT CARD INTERFACE" IS NOT CHECKED
· Modify Default Amount UNCHECKED
· Supervisor Access Only

STEP TWO - Once you have the above info, Log into roomMaster and follow the below steps:-

1- Go to Setup

2- Configuration

3- Guest Ledger

4- Account Codes

5- Special Account Assignment & Gift Card

6- InnQuest Gift Card

Fill in the following fields as provided in the sales account manager’s email. (Below Screenshot)

 

7 - Enter the new Account Codes you created in the Payment Accounts Tab and select Gift Cards (InnQuest). Enter account code 350 for Credit/Payment, 351 for Debit/Refund and 352 for Promotional. 

To use Gift Cards, make sure all Gift Card accounts have the "InnQuest Gift Card Interface" checkbox checked under other options.