| Shift Reports - |
At the end of each shift, you may want your staff to complete a Shift Change and print out a listing of all transactions on their shift. This list can be found under the FRONT DESK dropdown under SHIFT REPORTS
From here you can select either option. Ultimately, they will both get you the same result, one is a bit more detailed than the other. They both offer option to select the Shift and Drawer, it also offers the ability to do it by User if you have multiple people working off a single cash drawer. **Please see below for how to set up the Multiple Drawer option.
Once you select your Shift, Drawer and/or User you will get a report including everything you have done today. The Charges you have posted, Payments/Refunds you processed and any Transfers you may have completed. This information can be used to balance your Cash Drawer, batch out credit cards as well as general tracking of what was completed during your shift.
Shift Review/Close gives you the opportunity to post a Cash overage or shortage if that is necessary. Print Shift Report Only does not give you the opportunity to post a Cash overage or shortage
If you use the Shift Review/Close option you have the ability to see the transaction details if your Cash and Credit Card totals do not match. Then you have the option to Adjust the Actual Amounts with your overages/shortages. *Please see below to set up the necessary Account Codes for recording these shortages/overages.
You will get the opportunity to adjust Cash and Credit Cards if you find discrepancies.
If you have an overage/shortage there is a line that asks you to explain the adjustment posting.
Next it will generate your Shift Report for printing and the final step will be to change the shift.
IF you find a mistake and you want to go back into the system and correct it, you can say NO here and go make any corrections and go through the Shift Change process again.
Finally, you will complete the Shift Change by selecting the next Shift Number and then Log Out of the system.
IF you are working a double shift and doing both an AM Shift Report and then a PM Shift Report, please note that you will need to log out and then log back in for the shift change to go into effect. If you do not all your transactions will still appear on the original shift.
** If you are a property that needs to track multiple Cash Drawers, please set that up under Setup --> Configuration --> System and tick the box by "Multiple Drawers" *Setting up Cash Short/Over Account Codes When closing out the shift, roomMaster can create an over or short adjustment. Two accounts must be properly setup before the adjustment is able to be made. If the shift is short, an increase is applied to the Cash Refund account decreasing CASH (Usually 299) and a decrease is applied to the Cash Short account decreasing revenue (Usually 198) If the shift is over, an increase is applied to the Cash account increasing CASH (Usually 200) and an increase is applied to the Cash Over account increasing revenue (Usually 199) To setup these accounts: Setup > Configuration > Guest Ledger > Account Codes
1. Account 198, Cash Short, Charges, Credit Report Group - Accounting, Other External Account = Discrepancies, INCome 2. Account 199, Cash, Payment, Debit Report Group - Accounting, Other External Account = Discrepancies, INCome Next, press the Special Account Assignments button and enter: Cash/Cash Refund Cash Credit = 200 Cash Debit = 299 Cash Short/Over Short Credit = 198 Over Debit = 199 |
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