502 Bad Gateway Error

If you receive this while attempting to connect to your database, please follow these instructions:

1. Cleaning out the cache in your internet browser

We can do this a few ways:

-If you are using Chrome

                In Chrome

                 On your computer, open Chrome.

                 At the top right, click More

                Click More tools. Clear browsing data.

                 At the top, choose a time range. Select 7 days

                Restart your browser

-If you are using Firefox

Click the menu button. And select Options. …

Select the Privacy & Security panel.

In the Cookies and Site Data section, click Clear Data….

Remove the check mark in front of Cookies and Site Data. …

With Cached Web Content check marked, click the Clear button.

Restart your browser

-If you are using Internet Explorer

                    Open Internet Explorer 11.

    Click the Settings icon (top right corner) and click Safety.

    Click Delete browsing history.

    Check the Temporary Internet files and website files option.

    Click Delete.

    A confirmation message should appear.

    Restart Internet Explorer 11.

-If you are using Microsoft Edge

                    Open Microsoft Edge.

                Select the Settings and More menu (the three ellipses).

                 Select Settings.

                 Select the Privacy & Security tab in the left pane of the Settings menu.

                Select the Choose What to Clear button in the Clear Browsing Data section.

              

Restart your browser

If this does not fix the issue, then restart your PC

This should clear up anything causing this error.

If you are not receiving this error but are unable to connect to your cloud database, please make sure your internet connection is working, then contact support at [e-mail]