Locking and Unlocking Users

Locking and Unlocking Users

The main screen of the Manage Users page displays the full name, email address, assigned entity, and lock status of a user.

Gateway Portal.

A red closed lock next to a name indicates the user is locked out of the roomMaster Payments Gateway Portal. A user is typically locked out of the roomMaster Payments Gateway Portal for one of two reasons:

• The user’s account was locked after three failed login attempts.
• An administrator locked the user’s account.

To Lock or Unlock an account, click the Settings drop-down                         next to the user’s lock icon. The lock status will toggle between locked and unlocked.

You can also use the Settings drop-down to reset the user’s password.

!  TIP:

Change the password when unlocking an account that has been locked due to multiple failed login attempts. Such attempts may indicate that an unauthorized user attempted to gain entry to the account

Change the password and lock the account any time you feel an account may have been compromised. All user access is logged to the system; notify InnQuest Support (813-549-5400) immediately to investigate and contain any compromised accounts.