Folios to Watch

Folios are automatically added to the "Watch Folio ICON" list when there is a credit risk.  A credit risk is a folio which has a debit balance (balance due) and there is no guaranteed method of payment associated with the booking.  The system uses the payment type located on the Other Information tab of the guest properties.  In addition, each individual folio (folio a, folio b, folio c, folio d) can have a specific payment type different from the one on the Other Information tab. 

In Setup, Configuration, Reservations, Hold Types - there is a list of valid payment types.  You can setup your own hold/payment types, however, the specific hold type must be either None or Deposit in order for the watch list to correctly identify problem folios.

In Hold Types, a CASH hold/payment type will have a specific hold type as None on the dropdown field.  This indicates there is no guarantee of payment.  The same goes for the type of Deposit. 

Card, City Ledger, and Other indicate there is a guarantee of payment and these folios will not appear in the watch list even when a balance is owed.

 

 Within the Reservation, you can have multiple folios each with a different Hold Type.  Click the More Folios button to add multiple folios to the same room.  If the payment type field is left blank by any of the folios, the master payment type on the Other Information is used.

 The system automatically updates the watch list when transactions are made, or payment types are changed.  Transactions made from EPI and iQ-POS also update the watch list real-time as well.

If a guest is direct billed for room and tax, and are responsible for their incidental charges, you can open a second folio (Sub Folio B) using the More Folios button.  The master payment type should be a City Ledger payment type, but Folio B could be CASH, or whatever payment type the guest is going to use to guarantee payment of their incidentals.  This would indicate that the master folio payment type of Direct Bill/City Ledger and the Phone Calls will be paid in cash.

By looking at the Balance Column and Authorization Columns you will see which guests need attention.  This goes by the balance TODAY.

There is another option in REPORTS --> Front Desk --> High Balance Report (Show all guests over the house limit of over their credit approval).  This will include Folios on the Check out/hold list as well as in-house guests and this list will use the "CheckOut Balance" into consideration.