EPI - Messages

EPI messages are messages trapped through the EPI system. These messages are usually 911 calls and wake-up call status messages. You can trap an unlimited number of messages by selecting the Special Messages tab in the EPI configuration. These messages are stored in room and chronological order.

The workstation most often used, like the main front desk or PBX workstation, should be configured to alert the front desk staff when a severe error has been encountered. Only one workstation should be designated to check for severe messages. If more than one workstation is configured, the first workstation which received the severe error message notification will display the message to the user. So, it is very important to only designate a workstation which is always on and in plain view. To designate the workstation to receive the alerts, go to Front Desk > EPI Logging Messages and check the Warn on this workstation when severe message is recorded option. Any workstation, however, can access the EPI logging messages in the same location..

The user can Acknowledge the message by highlighting the message and pressing the Acknowledge Message button. This will log the user's initials, date and time stamp to the message.

For more information, see EPI - Configuration.