How to VOID a Transaction

How to VOID a Transaction (Video at the End)

1. Open the guests Folio
2. Double Click on the item to be voided
3.  Click VOID

4. Enter the reason for the VOID and Click OK

5. VOID is complete.

6. To VOID a Payment - this can ONLY be done for same day charges.  If you try and VOID a previous day’s charge you will get this message and be unable to complete the VOID. 

7. To VOID a same day charge the directions are similar to voiding other transactions.  Select the line item, select VOID, then it will bring you to the ‘Process’ screen.  Click PROCESS.

8. The Final Result will appear as such