Below is a tutorial video that will open in a separate window and provide step-by-step instructions.

How to Capture a Guest Digital Signature at Check-In

Overview

The Digital Signature feature allows guests to electronically sign your property’s policies and stay details using the EMV device (PIN Pad). This signature is securely stored and can be printed at any time.

This guide covers:

Capturing a digital signature during check-in
Capturing a signature before or after check-in
Printing a copy of the digital signature

Capturing the Digital Signature During Check-In

Step 1: Open the Guest Reservation

From the Quick Room screen (or anywhere you can open a reservation):

Open the arriving guest’s reservation.

Step 2: Begin the Check-In Process

Click Check-In
Select:
- Check In, or
- CheckIn/Guest Ledger (whichever is your usual workflow)

Step 3: Select Digital Capture

Click Digital Capture

Step 4: Guest Signs on the PIN Pad

The PIN Pad (EMV device) will activate.
Your screen will show a “Digital Signatures” prompt while waiting.

If the guest delays and the screen times out:

Click Digital Capture again.
You may need to press Cancel on the PIN Pad as well.

Step 5: Signature Saving Confirmation

Once the guest completes signing:

You will see a message indicating the Digital Signature is being saved.
From here, continue the check-in process as usual.

Capturing a Digital Signature Before or After Check-In

There are situations where you may need a signature outside the standard check-in flow.

Before Arrival

Examples:

A guest books multiple rooms.
The responsible party signs for all rooms in advance.
You complete check-in later when occupants arrive.

After Check-In

Examples:

Guest extends their stay.
Guest upgrades to a higher room category.
Stay details change and require updated authorization.

After updating the booking, you can initiate a new Digital Signature for the revised details.

How to Capture a Signature Outside Check-In

Open the reservation or folio.
Click More Options
Select Digital Sign In Capture

The PIN Pad will activate and wait for the guest’s signature.

If it times out:

Click Cancel
Select Digital Sign In Capture again
You may also need to cancel on the PIN Pad.

Once complete:

A message will indicate the signature is being saved.
The updated or pre-arrival signature is stored securely.

How to Print a Digital Signature

If you need a printed copy of the digital signature:

Step 1: Open Reservation or Folio

Open the guest’s reservation or folio.
Click More Options
Select Print Digital Sign-In

Step 2: Loading Screen

You will briefly see a Loading Digital Signatures message.

Step 3: Print the Report

The Digital Signature Report will populate.
You can now print the report.

The Printed Report Includes:

Signature image
Device and transaction details
Guest stay information
Policy acknowledgments and agreement text

Best Practices

Capture the signature during check-in whenever possible.
If details change, always capture a new signature.
Use pre-arrival signatures for group or multi-room bookings.
Print and file copies when required for compliance.