Room Moves

This training reviews:

The video below will show you several details about Room Moves -

~ How to check-out a Room Move and what the invoice looks like,

~ How to complete a Room Move,

~ How to check-in a Room Move, and

~ How to book a Room Move reservation.

---

FIRST - In order for this automation to work, we need to check two Set Up items.  The Guest Profile is what prompts the automatic connection of the two reservations so first we need to make sure we are allowing that connection to occur automatically, then we need to make sure the Guest Profiles are being created at the time of booking.

ONE, under Set Up --System -- Advanced Options and Settings -- Reservations -- Make sure "Automatically connect Guest Profiles on Room Moves" is set to YES.

TWO, since the system uses the Guest Profiles to make the connection, we need to make sure the Guest Profiles are creating at the time of creating the reservation.  

Again, Set Up -- History and please make sure "Require Guest Profile record when creating reservations" is selected.

---

Update by Samantha Stone on 10/17/2024 9:19 AM

This training reviews:

The video below will show you several details about Room Moves -

~ How to check-out a Room Move and what the invoice looks like,

~ How to complete a Room Move,

~ How to check-in a Room Move, and

~ How to book a Room Move reservation.

---

FIRST - In order for this automation to work, we need to check two Set Up items.  The Guest Profile is what prompts the automatic connection of the two reservations so first we need to make sure we are allowing that connection to occur automatically, then we need to make sure the Guest Profiles are being created at the time of booking.

ONE, under Set Up --System -- Advanced Options and Settings -- Reservations -- Make sure "Automatically connect Guest Profiles on Room Moves" is set to YES.

TWO, since the system uses the Guest Profiles to make the connection, we need to make sure the Guest Profiles are creating at the time of creating the reservation.  

Again, Set Up -- History and please make sure "Require Guest Profile record when creating reservations" is selected.

***I will be out of the office 11/25 - 11/29*** Samantha Stone Customer Success Advocate  Email: [e-mail] Phone: [phone]

---

Update by Samantha Stone on 10/17/2024 9:20 AM

Added Set up items

---

Imported from TeamSupport KB - Original Ticket #327759 | Created: 9/8/2023 8:16 AM | Last Modified: 10/30/2024 10:49 AM